Baldridge Award

Baldridge Award
= Malcolm Baldridge National Quality Award; MBNQA
An annual award, named after a US Secretary of State for Commerce, given to companies in the USA that have «excelled in quality management and quality achievement». There are three categories of winners: manufacturing, service, and small business, with up to two awards in each category. The award is based on performance against a set of criteria now used by a wide range of companies as a benchmark for their own total quality management systems, regardless of whether they enter for the award. The first-level categories are: leadership, information and analysis, strategic planning, human resource development and management, process management, business results, and customer focus and satisfaction.

Big dictionary of business and management. 2014.

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